Shipping & Returns

SHIPPING & MANUFACTURING POLICY

We aim to process your order within 72 hours of it being placed. If items are not available in stock, please allow for 4-8 weeks for manufacturing.

Once you have received your parcel, please open it with care. BS Ceramics is not liable for any items damaged during the opening of your parcel.

If, on receipt of the parcel, the damage has occurred in transit, please advise us within 48 hours. Email to bennie@bsceramics.co.za with an image of the damaged item and we will replace the item and the courier charge at our cost.

Any guarantees or representations made as to delivery times are subject to any delays resulting from postal or courier delays or force majeure for which we will not be responsible.

Return & Exchange Policy

Returns

We want all of our customers to be happy with purchases made at Bennie Smal Ceramics. However, if you receive any products that you are unhappy with, you may contact us within 7 days of receiving it and we will offer you a store credit of the item. The purchase price is the amount you paid for the product and does not include any delivery costs.

All products are returnable, excluding:

Special Orders
Custom-Made Commissions
All Products purchased on sale

Products returned must be unused, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (7 days after receipt of your parcel). Please ensure when returning the parcel that the Products are securely packaged. Any item which is returned in a damaged condition will not be liable for a credit.

Please note that items with a combination of glaze and colorways will always differ from the item depicted in the photo as each item is made by hand. Although the character of the aesthetic will remain the same.

Exchange policy

If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

You are responsible for postage/courier costs of returning the item. Any item which is returned in a damaged condition will not be liable for a credit.

International clients

You may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.